Legal & Privacy Policies | Official Xtream IPTV

1. Privacy & Data Protection Policy

At Xtream IPTV (accessible from xtreamiptvofficiel.com), the privacy of our visitors and active subscribers is one of our top priorities. This Privacy Policy document describes the types of information collected and recorded by our platform and how we utilize it.

Information We Collect

When you contact our support desk or order an Xtream IPTV subscription, we may request necessary transaction details including:

Contact details: Name, email address, and optional phone/WhatsApp number for credential transmission.
Device preference: Streaming application or device model (e.g., Firestick, TiviMate, Smart TV) solely for configuration assistance.
Transaction identifiers: Order reference number or confirmation ID. (Note: We never store your full payment card details or banking passwords on our servers).

How We Use Your Information

To generate and deliver your Xtream Codes API credentials and M3U connection parameters.
To provide 24/7 technical troubleshooting and service renewal notices.
To improve and optimize website speed and server grid routing.
To prevent fraudulent orders, bot attacks, and unauthorized clone access.

Log Files & Cookie Policy

xtreamiptvofficiel.com follows standard procedures using log files. The information collected includes IP addresses, browser type, Internet Service Provider (ISP), date/time stamp, and referring/exit pages. These are not linked to any personally identifiable information and are used purely for analyzing trends and site security.

Zero Data Selling Guarantee: We do not sell, trade, rent, or lease your personal information or streaming activity logs to any third-party marketing companies.

2. Terms of Service & Conditions

By accessing and purchasing subscription passes through xtreamiptvofficiel.com, you agree to be bound by these Terms of Service, all applicable laws, and regulations.

Service Description & Accounts

Single Connection Rule: Standard Xtream IPTV subscription passes are provisioned for 1 simultaneous device connection unless a multi-room pass has been explicitly ordered. Sharing your Xtream credentials across multiple concurrent devices simultaneously may cause automated temporary security lockouts.
Network Requirements: A stable high-speed broadband connection (minimum 15 Mbps for FHD, 25-50 Mbps for 4K streams) is required for optimal performance.
Third-Party Players: Subscribers may utilize any standard media player (such as TiviMate, IPTV Smarters Pro, VLC, XCIPTV, or Kodi). We provide connection parameters (Xtream API / M3U); players are operated independently by the user.

Account Suspension for Abuse

We reserve the right to suspend any subscription found attempting automated restreaming, scraping, DDoS attacks, or redistributing gateway stream feeds.

3. 7-Day Money-Back & Refund Policy

We stand firmly behind the performance and stability of our server network. Every new Xtream IPTV subscription plan (3, 6, 12, or 24 months) comes with our official 7-Day Money-Back Guarantee.

Eligibility Window: You are eligible to request a full refund within 7 days of your initial subscription purchase timestamp if you experience unresolved technical issues or service dissatisfaction.

How to Request a Refund:

Contact our support team via WhatsApp at +1 (251) 220-3638 or email support@xtreamiptvofficiel.com.
Provide your order email address and transaction reference.
Our technicians will first verify if your issue can be resolved within minutes. If you still prefer a refund, it will be processed promptly to your original payment method.

4. Digital Delivery & Shipping Policy

Xtream IPTV products are 100% digital goods. No physical items, hardware boxes, or physical discs are shipped through postal mail.

Delivery Method: Delivery of your Xtream Codes API username, password, server URL, and M3U playlist link is completed digitally via Email and/or WhatsApp.
Delivery Time: Most credentials are dispatched automatically within 5 to 15 minutes after order confirmation. Please check your email inbox and spam/junk folder.
Non-Receipt: If you have not received your credentials within 30 minutes, contact our 24/7 technical desk via WhatsApp for immediate re-dispatch.

5. DMCA & Copyright Disclaimer

xtreamiptvofficiel.com operates in strict compliance with the Digital Millennium Copyright Act (DMCA) and international copyright standards.

xtreamiptvofficiel.com does not host, broadcast, record, or store media files or video streams on its web servers.
We supply gateway credentials, server routing access, and configuration protocols compatible with standard media players.
All product names, brand logos, network designations, and registered trademarks mentioned on this website remain the property of their respective trademark holders.

DMCA Take-Down Notices

If you are a copyright owner or authorized agent thereof and believe that any content linked or routed through our gateway infringes upon your copyright, please submit a formal notification with evidence to our legal compliance agent at: support@xtreamiptvofficiel.com. All valid notices are investigated and addressed expeditiously within 24 to 48 business hours.